diio detects commitments automatically during conversation analysis, but does not always capture everything. You can manually add any missing commitment: tasks of yours or your counterpart's (the owner must be a participant in the conversation). Manual commitments behave the same as automatic ones: they travel to the CRM, appear in reports, and can be marked as completed.
How to add a commitment
In the Main tab, locate the Commitments card in the right column.
Click "Add new commitment".
Write the commitment text clearly and in actionable form.
Assign the owner, who must be one of the conversation participants (for example, you or your counterpart).
Add a deadline if you have one (optional but recommended).
Save. The commitment stays in the list alongside the automatically detected ones.
How to write useful commitments
A well-written commitment has three elements: who, what, and when. Compare:
Vague. "Follow up with the client." → Who? What for? When?
Useful. "Send the pricing proposal to the CFO before Friday the 30th." → Clear, assignable, with a date.
Apply the same logic in any context:
Recruiting: "Send formal offer to candidate on Monday, June 2."
Post-sales: "Coordinate training session with client support team — before end of month."
Internal coordination: "Share planning meeting minutes with the whole team before Tuesday."
When to add manually
Commitments made during parts of the conversation where the audio was muted, cut, or noisy.
Informal commitments mentioned in passing that diio did not mark as explicit commitments.
Commitments that arose after hanging up, via message or in the hallway.