A commitment is any concrete agreement that arises during a conversation: a send, a date, an answer, a decision, a next step. In diio, commitments are captured automatically at the end of each meeting, call, or message thread so that nothing gets lost between what is said and what actually happens afterward.

A commitment has three ingredients:

A concrete action: "send the proposal", "schedule a demo", "review the contract", "confirm availability".

An owner: you, your counterpart, or a third party mentioned in the conversation.

Optionally, a date: "on Friday", "before end of month", "next week".

Phrases like "we should meet soon" or "I would love to learn more" are not commitments for diio: they are intentions. The distinction matters, because the value of reviewing a conversation afterward lies in verifiable agreements, not in pleasantries.

As soon as a conversation ends, diio analyzes the complete transcript and does four things:

Identifies action-mode phrases and classifies them by owner.

Recognizes temporal references ("Tuesday", "in two weeks", "end of month") and converts them into a date.

Groups similar commitments to avoid duplicates.

Uses the context of your account — the assigned playbook, configured fields, your company glossary — to refine detection.

Commitments appear in two places: inside the Main tab of the conversation, grouped by owner, and in the global Commitments menu in the sidebar, with all pending items in your account.

Open any conversation and scroll to the Commitments block. From there you can:

Change the owner by clicking on the avatar.

Adjust the date with the calendar selector.

Edit the text to refine the wording.

Delete a commitment that does not apply.

Add one manually if diio missed something you discussed outside the audio — via chat, for example.

Once your commitments are finalized, diio gives you four levers:

Sync them to your CRM so they appear as tasks on the contact or deal.

Receive reminders by email or Slack on the day they are due.

Mark them as completed from the same conversation or from the global menu.

Include them in the follow-up email proposal that diio drafts automatically.