In diio, a conversation is any work interaction that the platform analyzes to extract commitments, evaluate performance, and propose next steps. It doesn't matter if it was a one-hour video call, a three-message WhatsApp thread, or a fifteen-minute call: for diio, all three are conversations with the same underlying treatment.
Understanding what is a conversation in diio — and what is not — helps you know what to expect from the analysis and where to find each thing in the app.
The three types of conversations
Meeting
Any synchronous encounter with two or more people, whether by video or in person. Includes video calls on Zoom, Google Meet, or Microsoft Teams, and in-person meetings whose audio was uploaded to diio via WhatsApp.
Call
A phone or voice conversation between two people. Includes calls made from HubSpot Call or Aircall, and cell phone audio uploaded to diio via WhatsApp.
Message
A thread of written messages with one or more people. Includes WhatsApp, LinkedIn, and Intercom conversations.
Where they live in the app
All conversations coexist in the sidebar menu under All Conversations. From there you can filter by:
Type: Meeting · Call · Message.
Channel: Zoom, Google Meet, WhatsApp, LinkedIn, HubSpot Call, etc.
Team or executive: if you are a Leader or Coordinator.
Assigned playbook or analysis status.
Conversation type vs. capture channel
These two concepts are often confused because they are related, but they are not the same:
The type is the classification shown in the app: Meeting, Call, or Message.
The capture channel is the specific way that conversation entered diio: Zoom, WhatsApp, HubSpot Call, etc.
Example: an audio recording uploaded via WhatsApp can be classified as Meeting (if you said it was an in-person meeting) or as Call (if you said it was a phone call). The capture channel is always WhatsApp; the type is determined by the context.
What does not count as a conversation in diio
Emails. diio does not read or analyze them. The email proposals diio generates are outputs, not inputs.
Conversations below the minimum validation. If a meeting is shorter than the configured threshold (by default, 60 seconds of total speech), diio does not analyze it and it does not appear in your list.
Conversations from non-integrated platforms. If you use Telegram, Slack, or email directly, diio does not capture them.