In diio, a conversation is any work interaction the platform analyzes to extract commitments, assess performance and propose next steps. It doesn't matter whether it was an hour-long video call, a three-message WhatsApp thread or a fifteen-minute call: to diio, all three are conversations with the same underlying treatment.
Understanding what counts as a conversation in diio —and what doesn't— helps you know what to expect from the analysis and where to find each thing in the app.
The three conversation channels
Meeting
Any synchronous encounter with two or more people, by video or in person. Includes video calls in Zoom, Google Meet or Microsoft Teams, and in-person meetings whose audio was uploaded to diio via WhatsApp.
Call
A phone or voice conversation between two people. Includes calls made from HubSpot Call, Aircall or CloudTalk, and phone audio uploaded to diio via WhatsApp.
Message
A written message thread with one or more people. Includes WhatsApp, LinkedIn and Intercom conversations.
Where they live in the app
All conversations sit together in the sidebar under All conversations. From there you can filter by, among others:
Channel: Meetings · Calls · Messages.
Playbooks and conversation status.
Team or rep: if you're a Leader or Coordinator.
You can also find a specific conversation using the global search (⌘K on Mac, Ctrl+K on Windows).
Channel, platform and conversation type
These are three different things that often get confused:
The conversation channel is the classification that appears in the app and that you can filter by: Meeting, Call or Message.
The platform is the specific system that conversation came in through: Zoom, Google Meet, Microsoft Teams, HubSpot Call, Aircall, CloudTalk, WhatsApp, LinkedIn or Intercom. The channel is Call; the platform behind it might be Aircall.
The conversation type is something else: it describes the nature of what was discussed (Discovery, Sales Presentation, Negotiation) and belongs to how playbooks are organized, not to this classification.
For example: audio uploaded via WhatsApp can end up as a Meeting (if you said it was an in-person meeting) or as a Call (if you said it was a call). The platform is always WhatsApp; the channel is determined by the context.
What doesn't count as a conversation in diio
Emails. diio doesn't read or analyze them. The email proposals diio generates are outputs, not inputs.
Conversations below the validation minimum. If a meeting runs shorter than the configured threshold (by default, 60 seconds of total speech), diio doesn't analyze it and it won't appear in your list.
Conversations from platforms that aren't integrated. If you use Telegram, Slack or email directly, diio doesn't capture them.