Archiving removes a conversation from the main view without deleting it. Archived conversations remain accessible when you need them.
Important: only a person with the Leader role can archive and unarchive conversations
How to archive a conversation
Open the conversation detail view.
In the header, click "Archive".
Confirm in the modal.
The conversation disappears from the main list and gets the Archived status. The analysis, commitments and playbook fields are preserved intact.
How to find archived conversations
Archived conversations don't appear in the list by default. To find them, click the "Can't find something? Check in archived" link in the conversation list. From there you can open and review them; to unarchive one, open it and do so from its detail view.
How to unarchive
Any Leader of the conversation's teams can unarchive it, even if they didn't archive it:
In the conversation list, click "Can't find something? Check in archived" and open the detail view of the archived conversation.
In the header, click "Unarchive".
If the conversation was archived automatically (for not meeting the account validations, for example), it can't be unarchived from the interface. In that case, contact support at [email protected] to evaluate whether it can be recovered.