When a conversation ends, diio processes it before you can read the full analysis. The "Conversation status" filter in the All conversations list lets you see what status each conversation is in, so you know whether you can already open it or whether it's still on its way.
The four conversation statuses
Pending. The conversation entered the queue but diio hasn't started working on it yet. This happens when there are several conversations in parallel.
In progress. diio is organizing the raw transcript: separating voices, aligning timestamps, and preparing the text for analysis.
Analyzed. diio completes the assigned playbook's fields and calculates the Success Prediction and Performance according to the configured variables.
Missing information. The conversation is missing information diio needs to complete its analysis.
When processing finishes, the conversation gets the "Analyzed" status and is fully navigable. Depending on the volume and length of the conversation, the process can take between 2 and 15 minutes.
Archived conversations and conversations with errors
This only appears on conversations a user archived manually and on others that couldn't be analyzed, along with their associated error. It is not part of the processing flow. Archived conversations don't appear in the main list: to see them, click "Can't find something? Check Archived".