In Business and Enterprise plans, diio can analyze phone calls as long as they are made through Aircall or HubSpot. To make this work, an account Administrator must activate the integration, and the calls must be properly recorded.
Step 1: Activate the integration
Go to Company Settings in the side menu of diio.
Open Integrations.
Turn on the switch for Aircall or HubSpot, depending on the calling tool you use.
Once the integration is enabled, all users in your account will be able to analyze their calls with diio.
Aircall Integration: enable call recordings
For diio to analyze calls made through Aircall, call recording must be enabled for each number. To configure this in Aircall:
Open the Aircall app and go to the Numbers section.
Click on the agent’s number.
In the top panel, click the Settings icon.
Scroll down to the Call Recording section.
Enable recording for incoming and outgoing calls.
(Optional) Enable the permission to pause recordings during the call.
💡 If calls are not recorded, diio will not be able to analyze them.
HubSpot Integration: recordings required
In HubSpot, all calls must:
be made directly from HubSpot, and
be registered and recorded in the platform.
If the call is not registered or recorded in HubSpot, diio won’t be able to access the audio or generate an analysis.
What happens after integrating?
Once the integration is active and recordings are enabled:
diio will automatically receive the calls made by your team.
Only calls with available audio will be analyzed.
Analyses will appear in your processed calls view inside diio.
With these settings, you can get the most out of diio in your phone calls too—keeping a clear, centralized, and actionable record of every customer conversation.