The Intercom integration allows diio to automatically analyze support, onboarding, or sales conversations that occur in Intercom. Each conversation is processed with the playbook you assign to the channel.
Steps to connect Intercom
Click "Connect".
Log in to Intercom with an account with Admin permissions.
Authorize the accesses requested by diio (conversation reading and contact reading).
The integration is active for the entire organization.
Assign a playbook to the Intercom channel in the integration configuration so diio knows with which criteria to analyze those conversations.
Which Intercom conversations diio analyzes
By default, diio analyzes Intercom conversations that meet the configured validation criteria (minimum characters, conversation type). You can narrow the analysis by configuring filters by tag, segment, or contact attribute in the integration configuration.
Common use cases
Customer support: analyze each support conversation to identify resolution Commitments and the client's mood when closing the ticket.
Onboarding: extract the key points of the activation process of each new client that goes through Intercom.
Sales via messaging: capture needs and objections expressed by prospects who initiate contact via chat.