If you use LinkedIn to follow up with prospects, clients or candidates, diio can analyze those threads the same way it analyzes a WhatsApp chat or a call: it detects commitments, assesses the mood of the conversation and records what was discussed.
It all happens through the diio Chrome plugin with LinkedIn open in your browser. You don't need to configure anything in the diio app or get permissions from an administrator: you install it yourself and it's ready.
Step 1: set up the plugin
Install the diio Chrome plugin if you don't have it yet.
Pin the plugin to the Chrome bar and sign in with your SSO (Google or Microsoft), the same one you use in diio.
Open LinkedIn in a Chrome tab and sign in with your account.
Go to the Messaging inbox.
Step 2: turn diio on in the conversation you want to analyze
Open the thread you want to analyze. In the top bar of the conversation, on the far right, there's a control with the diio logo and a switch. Turn it on and diio starts analyzing that conversation from that moment.
It's a switch, not a send button: it stays on for that thread until you turn it off. You can have some conversations on and others off, and change them whenever you want.
The same switch appears in Sales Navigator messages and works the same way.
Step 3 (optional): have it turn on by itself
If you'd rather not flip the switch one by one, the plugin can do it for you in every conversation you open:
Click the diio icon in the Chrome bar.
Go to Configure plugin (gear icon).
Under Automatic activation, turn on the "Turn diio on automatically in every LinkedIn chat" toggle.
This mode doesn't behave the same as the manual switch: with automatic activation, diio analyzes the full history of every conversation you open, not just the new messages.
Recommended if you use LinkedIn mainly for work. Simply opening a thread is enough for it to be analyzed in full. If you also use LinkedIn for networking or personal matters you'd rather not record, leave automatic activation off and turn diio on thread by thread.
When diio captures new messages
Capture happens when you open or refresh LinkedIn in Chrome, not in real time. If you receive messages during the day and open the inbox in the afternoon, diio captures everything new from your enabled threads at that point.
Where to see the result
diio processes threads as conversations in the Message channel and groups them by contact. They appear in "All conversations" filtering by Channel → Messages, and you can narrow it down to LinkedIn with the Social Network → LinkedIn filter. The analysis is the same as for any other conversation: commitments, counterpart mood, playbook fields and, if you have the CRM connected, automatic syncing.
Sales Navigator messages appear in the Social Network filter under Navigator, not under LinkedIn. If you filter by LinkedIn only, you won't see them.
Common use cases
Prospecting. Analyzing conversations where a prospect responded positively, to extract the Key Notes and the commitments agreed.
Recruiting. Recording a candidate's profile, availability and expectations before the first interview.
Pre-qualification. Capturing the initial qualification done over messaging before moving to a video call.
Limitations to keep in mind
It only works in Chrome. LinkedIn open in another browser isn't captured by the plugin.
Direct messages only. It doesn't capture comments on posts or group conversations.
CRM association depends on which CRM you use. See "How is a LinkedIn message associated with a contact?" for the details.