The Company Glossary is a list of terms specific to your organization or industry that diio uses to correct how they appear in your conversation transcripts.
What it's for
diio transcribes your conversations using a general language model. When your company uses specific terms — product names, technical jargon or proper nouns — the model may transcribe them incorrectly. In the Glossary you define the correct word and its incorrect variations: after transcribing, diio replaces those variations with the correct word when it displays the transcript.
When to use it
Product or brand names: if your product has a name that sounds like another word (for example, "Oddo" vs "Odoo", "Diio" vs "dile"), add the correct name.
Technical or industry jargon: medical, financial, legal, engineering or industry-specific terms that the model doesn't transcribe well.
Recurring proper nouns: large clients, partners, competitors or regular counterparts whose name frequently appears in your conversations.
Acronyms and abbreviations: if your team uses internal acronyms (custom SLAs, project names, team names) that aren't in common use.
How it affects transcripts
Replacements are applied when the transcript is displayed, so adding a term to the Glossary also changes how past conversation transcripts look, not just those of future conversations.