The Company Glossary is a list of terms specific to your organization or industry that diio uses to improve the accuracy of transcription and analysis of your conversations.

diio transcribes your conversations using a general language model. When your company uses specific terms — product names, technical jargon, or proper nouns — the model may transcribe them incorrectly. The Glossary tells diio how those terms should be written, improving both the transcription and subsequent analysis.

Product or brand names: if your product has a name that sounds like another word, add the correct name.

Technical or industry jargon: medical, financial, legal, engineering, or industry-specific terms that the model doesn't transcribe well.

Recurring proper nouns: large clients, partners, competitors, or regular counterparts whose name frequently appears in your conversations.

Acronyms and abbreviations: if your team uses internal acronyms (custom SLAs, project names, team names) that are not in common use.

Adding a term to the Glossary does not change already generated transcriptions. It applies to conversations processed from that moment on.